Support

This page is a good first stop if you have questions about our products, but if you need more help than the website provides, please don't hesitate to contact us. We're available by email, and we'll answer as quickly as we can. (That usually means within 1 business day) 

I sent in a question/bug report or feature request via email. How soon can I expect to get a response?

We do our best to respond to all queries by the end of the following business day at the latest; we often respond more quickly than that, and sometimes it takes us a bit longer. 

During high-demand periods, we will respond to as much email as we possibly can, but we can't promise to respond to every message. Rest assured that we do read all email, for all products, and while we may not be able to answer your question directly we do keep track of all user requests and bug reports.